Most employers treat ADA accommodation like a documentation audit. That’s not just unkind; it exposes them to serious legal liability.
The ADA Interactive Process Is Broken (And It’s Costing You)


Most employers treat ADA accommodation like a documentation audit. That’s not just unkind; it exposes them to serious legal liability.

The ADA’s accommodation protections are powerful, but only when employers treat the interactive process as a real obligation, not a checkbox. Here’s what the law actually says.